FAQS

What can we help you with today?

ALL ABOUT TRADING

How can I open a new Live/Demo account?

-Select ‘My Accounts’ tab within Liger.
-Click ‘Open New Account’ and choose the type of account you want to open.
-Fill in the required details and click ‘Open Account’.

Can a friend/ family member trade for me?

No. Only the person who registers for the account can trade.

What type of trading account did I open?

In the Accounts Overview section in Liger you can see all your live, demo and investment accounts and wallets.

How many trading accounts can I open?

As many as you wish.

What currency can I open an account in?

In EUR, GBP or USD. Residents of Nigeria can also open a trading account in NGN.

What instruments are available?

You can find a full list of all the trading instruments we offer here.

What are your trading account minimum deposits?

-Standard: 100 $/€/£ ₦20,000
-Cent: $/€/£ 10 / ₦2 000
-Shares: 100 $/€/£ ₦20,000
-ECN: 500 $/€/£ ₦20,000
-ECN Zero (with Strategy Account option): 200 $/€/£ ₦20,000
-Liger ECN MT5: 500 $/€/£ ₦20,000
-Liger Pro: 25,000 $/€/£ ₦5,000.000
-Investment account: 100 $/€/£

Do you charge commission on trading accounts?

Some fees apply on ECN MT4 accounts.

Is scalping available?

Yes, on ECN accounts.

Is hedging available?

Yes.

What spreads do you offer?

We offer floating spreads across our accounts. You can find full information on our Contract Specifications page.

What are the statistics on your slippage?

You can see view our statistics on positive and negative slippage on our Performance Statistics page.

How fast is your execution speed?

You can find full statistics on our Performance Statistics page.

What is your requote level?

-Requotes may occur on Standard and Cent accounts.
-You can find full statistics on our Performance Statistics page.

What kind of leverage do you offer?

-Floating except for Cent account.
-The maximum available is 1:1000.

What is the leverage on precious metals (Gold & Silver)?

1:500.

Will my leverage change?

Your leverage may change based on one or more of the following reasons:

– Floating leverage.

– If forex positions are open/closed/modified on Standard and Cent accounts one hour before the end of Friday’s trading session.

– At the company’s discretion.

You can find more details on our Leverage and Margin Requirements page.

How can I change my leverage?

-Go to the ‘Accounts Overview’ section in Liger.
-Select the green arrow next to ‘Deposit’ on the trading account you wish to change the leverage for.
-Select your new leverage and verify the changes.
-Click ‘OK’.

What types of lots do you offer?

Standard, Mini and Micro.

You can find full information on our Contract Specifications page.

What is the maximum volume I can trade?

Basic HTML Table

Maximum Volume per Trade Maximum Number of Orders Maximum Volume of Orders
Standard 30 100 100
Cent 1 300 10
Shares 10 100 20
ECN 100 unlimited unlimited
ECN Zero 100 unlimited unlimited
Liger Pro 250 unlimited unlimited

Do you offer swap-free (Islamic) accounts?

There is a swap-free option on all our accounts, except MT4 and does not apply on exotic currencies.

You can select the swap-free option when you open your trading account or enable it with the steps below:

-Go to the ‘Accounts Overview’ section within Liger.
-Select the green arrow next to ‘Deposit’ on the trading account you wish to change make swap-free.
-Choose the ‘Enable swap-free mode’ option.

Please note that the swap-free option is available for clients in selected countries. If the option isn’t available on your account please contact us .

What is a swap-free fee?

This is a fee charged for keeping positions open on each instrument over a certain period of time.

You can find full details for each instrument on our Contract Specifications page, under Swap Free Fee and Swap Free days allowance sections.

When are swaps calculated?

Between 23:59:45 – 00:00:00 (EET), from Monday to Friday.

In forex, the delivery of a security or security is settled on the second working day after the deal. Any orders held from Wednesday to Thursday are charged three times as much due to the inclusion of weekend fees.

What are your Margin Call and Stop Out Levels?

Basic HTML Table

Margin Call Stopout
Standard 40% 20%
Cent 60% 40%
Shares 40% 20%
ECN 80% 50%
ECN Zero 80% 50%
Liger 80% 50%

What are your Limit & Stop Levels?

1 spread.

Why can’t I log in to my trading account?

Message: “no connection’ means you’ve selected the wrong server.

Message: “invalid account” means you’ve entered the wrong ID/password.

How can I change my trading account password?

-Go to the ‘Accounts Overview’ section from within Liger.
-Click on the arrow next to the ‘Deposit’ button on the account you wish to change the password for and select ‘Change trading password’.
-Click ‘Next’ and enter the PIN sent via email or SMS to the relevant fields.
-Create your new password and click ‘Submit’.

What is the read-only password?

This is used as a public password that you can use to show your results to your investors and has no trading permissions.

Please note that your read-only password should be different from your trading account password.

How can I change my read-only password?

-Select the ‘Tools’ tab and then ‘Options’ from inside your trading platform.
-In the ‘Server’ tab, click on ‘Change’ and then ‘Change investor (read-only) password’.
-Complete the fields with your new password and click ‘Confirm’.
-Click ‘OK’ to finalise the process.

Make sure your read-only password is not the same as your trading account password.

What are the "Summary trade" transactions showing in my trading history?

Please note that the net profit/loss for closed orders in your account may be summarized and presented in MT4 as balance transactions with comment “Summary trade result mm.yy” where mm represent the month of the year and yy the year itself.

Therefore, when you see in your trading history a comment for example “Summary trade 03.17 = 9.38$”, it means that net profit for all orders that closed in March 2017 was 9.38$ and it is not a deposit. Similarly, when you see in your trading history a comment for example “Summary trade 04.17 = -10.45$”, it means that the net loss of all orders that closed in April 2017 was -10.45$ and it is not a withdrawal.

Additionally, please also note that the full trading history for every account is accessible at any time through Liger.

Login to LIGER –> my Accounts –> Accounts Overview –> Choose an account –> Orders History –> Prepare Report

What are your trading hours?

From 00:05 Monday to 23:55 Friday EET. For full details on specific instruments please see Start Trading and Close Trading times .

What time Zone is your server set to?

GMT+2/GMT+3 DST

What are the trading session times for all markets?

Asia: 00:00 – 9:00 (GMT)

Europe: 08:00 – 17:00 (GMT)

New York: 13:00 – 22:00 (GMT)

Where are your servers located?

Amsterdam, Frankfurt (Germany) and Hong Kong.

What is you execution model?

The Company acts as a principal (therefore, the Company is the sole Execution Venue for the execution of the Client’s orders). Moreover, when the Company executes Clients’ orders, it may in turn route its own orders to regulated EU and Non-EU financial institutions.

Can you guarantee that my order will be executed at the selected price?

Orders in which the price reaches: Buy Limit, Buy Stop, Stop Loss, Take Profit, Sell Limit and Sell Stop are executed instantly.

However, in case of rapid market movements, pricing gaps, important microeconomic new releases etc. we reserve the right to execute the order at the first available price.

Can I trade during news releases and volatile markets?

Yes, however trading can be extremely risky at that time.

Do your spreads change during news releases?

Spreads are known to increase during volatile conditions, this does not happen from our side but depends on our liquidity providers.

Do you have news available on your platform?

Yes, you can also find our news feed here.

What Market Analysis do you offer?

– Daily commentary in our Daily Market Analysis section.

– Live Economic Calendar.

– News feed in our Forex News Timeline.

– Market updates every Tuesday and Thursday in our Market Analysis Videos section.

– Market Forecast published every quarter.

– Yearly Market Overview.

Are trading signals available?

Yes, you can find more information on the Liger Trading Signals page.

You can start using them by following the steps below:

-Go to the ‘Trading Services’ section in Liger and select ‘Liger Trading Signals’.
-Select the trading instrument you wish to view scenarios on.
-Study the outlook and adjust your trading strategy.

Can I use Expert Advisors (EAs)?

Yes.

How can I add an expert advisor (EA) on my platform?

-After downloading and installing the EA log into your trading platform.
-Select the ‘File’ option from the toolbar and then ‘Open Data Folder’.
-Click on ‘MQL4’ and then ‘Experts’ and drag your EA to the new folder that appears.
-Restart and re-log into your platform.

The expert advisor (EA) I installed won’t trade. What should I do?

Ensure that the EA is permitted to trade on your platform:

Go to the ‘Tools’ tab, select ‘Options’ then ‘Expert Advisors’ and check if the ‘Allow Automated Trading’ feature is switched on.

If the EA has been successfully activated then there’s should be a smiley face on the top-right corner of your chart.

If the EA is still not working then you should check for any errors in the log files in the ‘Experts’ tab.

For further assistance, please refer to the EA provider or the MQL4 community forum.

What is a VPS?

A Virtual Private Server that functions independently according to your settings.

Find out more in our Forex VPS Trading page.

How much does the VPS cost?

The minimum deposit required is 5,000 USD, which gives you unlimited access to our VPS service.

How can I add a new indicator?

For Windows PC:

-Download and install the indicator and log in to your trading platform.
-Select the ‘Open data folder’ from the ‘File’ tab.
-Click ‘MQL4’ and then ‘Indicators’ and drag the indicator from your desktop to the new folder that opens.
-Exit your platform and log in again.
Check your Navigator Window to find your new indicator.

For MAC/OS X:

-Go to the ‘Applications’ folder and right click (Command + click) on the trading platform icon.
-Select ‘Show Package Contents’ and click ‘Drive C’.
-Navigate to ‘Program Files’ and then to the relevant trading platform folder.
-Select ‘MQL4’ and then click ‘Indicators’.
-Drag and drop your indicator to the window that opens.

How can I open a new trade/position?

Select ‘Tools’ and then ‘New Order’ from within your trading platform.

Complete the required information in the new window.

How can I close an open position?

-Right/Double click on the trade you wish to close.
-Once the order window opens, click ‘Close’ and then ‘OK’.

You can view all closed positions in the ‘Account History’ tab.

How can I place/change a Stop Loss/Take Profit order?

Standard Account: You can set your Stop Loss/Take Profit in the new order window.

ECN Account: You can set the Stop Loss/Take Profit after placing a new order by double clicking on the order or with a right click. Amend it by selecting ‘Modify or Delete Order’ from the ‘Trade’ tab in the terminal window.

You cannot modify or delete a Stop Loss/Take Profit once the price is reached.

Why is my order triggered at a different price than the one on my chart?

The prices displayed on the MT platform charts are the maximum Bid or High (top of the bar) and minimum Bid or Low (bottom of the bar).

– Ask price = Bid + Spread

– Minimum ask = Low + Spread

– Maximum ask = High + Spread

On Buy positions, your Stop Loss and Take Profit orders will be triggered when the Bid price reaches the order level.

On Sell positions your Stop Loss and Take Profit orders will be triggered when the Ask price reaches the order level.

Buy Limit and Buy Stop orders will be triggered when the Ask prices reach order level.

Sell Limit and Sell Stop orders will be triggered when the Bid prices reach order level.

You can display an ‘Ask Line’ in your charts by following the steps below:

-Right click anywhere on the chart and select ‘Properties’.
-Go to the ‘Common’ tab and select the ‘Show Ask Line’ option.
-Click ‘OK’ to apply.

Why does my trade open with a negative value?

Because of the spread and commission (for ECN and ECN MT4 account) being applied.

Why is my order greyed out when I open it?

Possible reasons:

Your account is set to read-only.

You are logged in using your read-only password.

Your read-only password is the same as your trading account password.

You haven’t made the minimum deposit required for that account.

Can I have trailing stop orders?

Yes.

Please note that trailing stops become inactive when you log out of your platform or you get disconnected.

Can I long and short an instrument at the same time?

Yes, this is called ‘hedging’.

Why doesn’t my position close when I open an opposite trade of the same size and currency?

Because you are allowed hedging.

What does the message ‘trade context busy’ mean?

This happens if you’ve given the platform an extra instruction before the previous one was completed that can happen from multiple clicks or a hyperactive EA.

Simply log out of the platform and login again.

Do you close my open positions when I go offline?

No we don’t. If you have Trailing Stops and EAs these will become inactive automatically if your platform is closed or you’re logged off.

What should I do if I have an urgent trade and no internet connection?

You can contact us through our closing/modifying position landline.

Why can’t I log in to my ECN MT4 account?

Ensure that you’ve made the minimum deposit required for the account.

If the issue persists, please contact our Customer Support team.

Why can’t I log in to my Shares account?

Ensure that you’ve made the minimum deposit required.

If the issue persists, please contact our Customer Support team.

Why is my Shares account disabled?

Because it has been inactive for 13 days, as per Share’s Account Terms of Business.

You can re-enable your account by following the steps below:

-Select your Shares account under the ‘My Trading Accounts ’ section in Liger.
-Click on ‘Activate Account’ in the Account Details page.
-A confirmation email will be sent once the process is complete.

What are your commission fees on ECN accounts?

Commission is applied only on our ECN Account (MT4).

ECN Account (MT4): Commission is charged at 4 units of the Base currency and the conversion rate to the trading account’s currency (if applicable).

Example:

If your account is in USD.

If you trade 1 lot USD/JPY. Commission will be $4.00

If you trade 1 lot EUR/USD. Commission will be 4.00 EUR * (exchange rate) 1.10873 = $4.43

If your account is in EUR:

You trade 1 lot EUR/USD. Commission will be EUR 4.00

If you trade 1 lot USD/JPY. Commission will be $4.00 / (exchange rate) 1.10873 = 3.60 EUR

LIGER ECN MT4: Commission is fixed at $4, which is $2 when you open a position and $2 when you close it.

You can find more information on our Swap & Commissions page.

How is my trading account equity calculated?

Equity = Balance + Credit + Profit/loss + Swap + Commission

How can I calculate margin?

Margin = Notional value / Leverage

Example: 1 lot EUR/USD at 1:1000 Leverage:

100,000 EUR / 1000 = 100 EUR

For metals = Volume * Contract Size * Open Price / Leverage

Example: 1 lot XAUUSD: 1 * 100 * 1,263.14 / 500 = $252.63

For shares = Volume * Contract Size * Open Price * Margin %

Example: 1 lot AAPL: 1 * 100 * 42.96 * 0.04 = $171.84

How can I calculate my free margin?

Free Margin = Equity – Used Margin

If margin is shown in percentages, what is the equivalent leverage?

0.25% = 400:1

0.50% = 200:1

1% = 100:1

2% = 50:1

3% = 33:1

5% = 20:1

Please note that the margin requirements for indices and commodities are fixed as per the contract specifications.

How is the margin level calculated?

Margin Level = Equity/Margin Used x 100

You can also calculate your margin level using our Margin Calculator.

How can I calculate swaps?

Swaps = Pip value x Number of lots x Swap rate x Number of nights

Example:

$10 (pip value for 1 lot of GBP/USD) x 4 (number of lots) x 0.35 (short GBP/USD) x 4 (number of nights) = $56 swaps

Pip values can be found in our Contact Specifications page.

More information on swap charges can be found here .

How do I calculate the value of a pip?

0.0001 or 0.01 x notional value (depends on the currency – 4th decimal for 5 decimal currencies and 2nd for 3 decimal currencies)

Example: 1 lot of EUR/USD

0.0001 x 100,000 (1 lot= 100,000) = 10 USD.

Alternatively, you can find the value of a pip using our Pip Calculator.

Please note that pip value is always denominated in the quote currency. You can find all information on our Contract Specifications page.

What trading platforms are available?

We offer the MT4 on various desktop and mobile devices as well as on WebTrader.

You can find more information on our Trading Platforms page.

What operating system (OS) do I need for the MT4?

Windows: Windows 7 and onwards.

Mac: Mac OS X and onwards.

How to install the MT4 on a Windows PC?

-Select the trading platform in the ‘Download Platforms’ section in Liger and click ‘Download.
-Save the downloaded file and double click to open.
-Click ‘Run’ and allow the program to run.
-Read and accept the terms and conditions
-Click ‘Next’ to finalise the installation.

What should I do if I get the error ‘Unidentified developer – app cannot be opened’?

-Go to the ‘Security and Privacy’ section in System Preferences.
-Click on the lock icon and enter your pc username and password.
-Click on the ‘General’ tab and select ‘Anywhere’ in the ‘Allow applications downloaded from’ setting.
-Click on ‘Allow from anywhere’ in the pop-up window that appears.
-Re-run the application.

What should I do if I get the error ‘Unidentified developer – app cannot be opened’?

-Go to the ‘Security and Privacy’ section in System Preferences.
-Click on the lock icon and enter your pc username and password.
-Click on the ‘General’ tab and select ‘Anywhere’ in the ‘Allow applications downloaded from’ setting.
-Click on ‘Allow from anywhere’ in the pop-up window that appears.
-Re-run the application.

How can I view and save my trading account history?

-Log in to your trading platform and press Ctrl+T.
-In the ‘Terminal’ window that appears select ‘Account History’ and right click anywhere in the new window.
-Select or customise the timeframe.

To save your history:

-Select ‘Save as Report’ or ‘Save as Detailed Report’ after right clicking on the ‘Account History’ window.
-Choose the file destination and click ‘Save’.

Please note that your history will be saved as an .html file and it can be viewed by dragging the file into your browser window.

How can I download my trading platform to my iPhone/iPad/Android?

iPhone/iPad: Search for the platform within the App Store and click ‘Get’.

Android: Search for the platform within the Play Store and click ‘Install’ then ‘Accept’.

How can I choose my server?

Type ‘LIGER’ in the search bar and select the live/demo server for your trading account (this is in the email that was sent when you opened your trading account).

You can find a full list of our server names here.

How can I view more trading instruments from my mobile?

Select the ‘+’ symbol on the top of your application select the category and trading instruments you want to view.

Can I use indicators on my mobile trading platform?

Yes. Press the ‘f ’symbol in your chart window and select the preferred indicator.

Can I add Expert Advisors/additional indicators on my mobile trading platform?

No, these features are available only on the desktop version of the platform.

Can I place a trailing stop order from my mobile trading platform?

No, this feature is available only on the desktop version of the platform.

LiGER INVEST

What is LIGER Invest?

Liger Invest is our innovative copy-trading program. It was developed by Liger’s Research & Development Department. Liger Invest offers the opportunity:

– For Investors to follow suitable strategies and receive a portion of the profits.
– For Strategy Managers to earn extra by generating profits for their Investors and receiving a profit share (%).

What is an Investor?

Investors can follow suitable traders’ strategies (Strategy Managers) and profit from the Strategy Manager’s overall growth. You can become an investor even if you have limited knowledge and experience in forex, or limited time but would still like to trade the financial markets.

What is a Strategy Manager?

Strategy Managers share their trades and can earn up to a 50% profit share when they generate profits for their Investors.

What is the Strategy Manager Ranking page?

This page gives you insight into all the active Strategy Managers, their statistics and rank based on overall returns.

The Ranking of a Strategy Manager is calculated based on his or her overall returns minus the Profit Share, while taking into consideration the following:

– The Risk Level.
– Drawdown percentage.
– Days Open.
– Monthly Return.

How often is the information on the Strategy Manager Ranking Page updated?

The table is updated every one hour. You can select a Strategy Manager from the table and view his performance, this information is updated once a day.

What is Profit Share (%)?

A percentage of the profits (from 0% – 50%) that are rewarded to the Strategy Manager for his/her positive performance.

You can find more information on our Definitions page.

What is a strategy description?

This a brief summary written by a Strategy Manager to give Investors a better understanding of their trading style and trading objectives. If a Strategy Manager has provided a strategy description it will appear on the Strategy Account Overview page.

How can I become an Investor?

You can become an Investor by selecting a Strategy Manager here and clicking ‘Invest.’ Alternatively, you can create an Investment Account in Liger.

How can I start investing in a Strategy Manager?

First, verify your profile in Liger and then make the minimum deposit amount.

How can I control my risk and exposure?

There are four ways to control risk.

-Protection Level.
-Safety Mode.
-‘Pause’ button.
-Choosing a Strategy Manager with a similar risk profile to yours from the Strategy Managers Top Ranking page.

You can find more information on all of the above in our Liger Invest Definitions page.

What is the proportion of trades to my Strategy Manager?

Each time your Strategy Manager opens a trade, you open a position at the same time with the same price based on you and your Strategy Manager’s equity.

The formula is: Ratio = Investor Equity/ Strategy Manager Equity.

Example: If the Investor’s equity is 1000 USD and the Manager’s Equity is 200 then:

Ratio= 1000/200 = 5

When the Manager BUYS 1 lot of EUR/USD, based on the ratio (= 5), the investment account will BUY 5 lots of EUR/USD at the same price.

How can I calculate my potential profit?

The formula is: % change in profit of the Strategy Manager’s account * investment amount – profit share.

Why is the maximum protection level 90%?

Because a small amount of risk is necessary to generate any potential profits.

Why is my balance less when I start following a Strategy Manager who has open trades?

This is because of the spread being applied.

If a strategy manager's all time profit increases from 200% to 300% in one day, what will my profit be if I invested $100?

If you invested your $100 on this Manager from day 1, and the Manager’s overall profit was at 200% then your initial investment would have grown to $300.

If your Manager’s overall profit grew from yesterday’s 200% to today’s 300%, then your initial investment will now have grown to $400.

The % change on that day for a new investor is: (400-300)/300= 33.33%.

So, a new investor who also invested $100 and started following the Manager while his overall profit was at 200%, will also have a 33.33% ($33.33) gain on his investment making his current investment $133.33.

How can I become a Strategy Manager?

Go to the ‘Open Live Account’ page in Liger.
In ‘Account Type’ select ‘Liger ECN Zero’ or ‘Liger ECN’ and proceed with selecting your account details.
Confirm the ‘Become a Strategy Manager with Liger Invest’ option is selected
Enter a Strategy Account Name, complete all other required details and click ‘Open account’.
By default your profit share (%) is set to 30. You can edit this at any time.

How can I deposit into my Strategy Account?

You can make a deposit via an internal transfer or an external transfer (credit cards, e-wallets, bank transfer).

How can I withdraw from my Strategy Account?

You can make a withdrawal via internal transfer or an external transfer (credit cards, e-wallets, bank transfer).

Please note that when investors are actively following your strategy, your withdrawal requests will only be processed once all open positions on your Strategy Account are closed.

Why is my account not on the Strategy Managers Ranking page?

Your account has a -95% All Time Profit and/or no trading activity for the past month.

Or you set your account to either ‘Private’ or ‘Switched Off’.

What is the difference between the ‘Top Ranking Strategy Accounts’ and ‘All Strategy Accounts’ on the Strategy Manager Ranking page?

Top Ranking Strategy Accounts shows:

– Strategy Managers with positive growth.
– Managers who have trading activity for more than 60 trading days.
– Managers who had at least one open trade during the last 5 trading days.
– Managers who have at least 500 USD/EUR/GBP as their Current and Average Equity

All Strategy accounts show: Full list of all public strategy accounts are shown.

How can I remove all my Investors?

By selecting the ‘Switch Off’ option under the ‘Investor Setting’ tab in Liger and clicking ‘Confirm’ on the pop-up.

How can I add a strategy description?

1. Select your Strategy Manager account within Liger.

2. Click the ‘add description’ button next to the Strategy Description headline.

3. Add your description and click ‘Save’.

Your description will be submitted for our review, this will usually take up to 1 business day. If your strategy description is approved then it will be published on your Strategy Manager page. If not, you will receive an email describing any issues with the text which you can then amend/edit and re-send for review.

How are the Strategy Manager Equity and Leverage affected when funds from followers increase?

As the amount of funds from followers increases, the Strategy Manager should also increase his/her own funds and decrease the leverage on the Strategy Account. The minimum Strategy Manager Funds and Max Leverage can be seen on the table below. The Company reserves the right to adjust these levels whenever it deems necessary, and to inform the Strategy Manager in advance.

Level 1 Level 2 Level 3 Level 4
Minimum Manager Funds 1,000 2,000 5,000 10,000
Max Followers’ Funds 10,000 50,000 500,000 500K+
Max Leverage 1000 200 100 100

How can I post news on my strategy?

1. Select your Strategy Manager account within Liger.

2. Select the ‘News’ tab and click on ‘New post creation’.

3. A pop-up will appear in which you need to fill in the title and text you want to share with your investors. Once you’re finished click ‘Submit’.

Your post will be submitted for our review, this will usually take up to 1 business day. If your strategy post is approved then it will be published on your Strategy Manager page. If not, you will receive an email describing any issues with the text which you can then amend/edit and re-send for review.

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